![]() To update your display driver and panel driver, you'll need to uninstall the current drivers and then check for driver updates. The only way to restore uninstalled drivers is by full system restore. Important: The following steps should not be performed on Surface Devices running on Microsoft SQ processors such as Surface Pro X and Surface Pro 9 with 5G. If the screen is not working and the issue is still present in UEFI, proceed to Reset Surface. Proceed with reinstalling the OEM panel driver and display adapter section. If the screen is working correctly within UEFI, the problem is likely with the software installed on the Surface. ![]() View the screen and see if the problem is still present. Release the button when the UEFI screen appears. The logo screen will appear.Ĭontinue to hold the volume up button. Press and hold the volume up button on your Surface, and at the same time, press and release the power button. Turn off your Surface and wait 10 seconds. UEFI settings aren't in Windows, so display issues in UEFI suggest a problem with hardware, rather than with a Windows driver. Here's how to check if the screen issues only happen when you're using Windows: Test the screen in the UEFI of your Surface Set the Power mode setting to Better performance or Best performance. Select Start > Settings > System > Power & battery. Select Start > Settings > System > Power & battery > Energy recommendations .Īpply all settings changes that may be marked with an "!" requiring attention. Make sure you're optimizing Energy recommendations Select Advanced display, then under Choose a refresh rate, try changing the setting to 60 Hz, 120 Hz or Dynamic. This setting isn't available on all Surface devices. This setting isn't available on all Surface devices. In Display settings, set the toggle to Off for Adaptive color. Select Start > Settings > System > Display.Įxpand the Brightness section, then clear Change brightness automatically when lighting changes and also clear Help improve battery by optimizing the content shown and brightness. Īfter the issue has been resolved, we encourage turning the device off (not just sleep) for at least one full night per week to prevent the issue from reoccurring. To shut down, select Start and then select Power > Shut down. You'll need to fully turn off the device for at least 48 hours (the longer you can keep the device off, the more successful this method will be-this may work best if performed over a weekend, for example). Closing the lid or toggling the power button only puts the device to sleep, which won't work. To resolve flickering and lines through your screen, try fully turning off the device. Some issues may occur when the device is powered on for extended periods of time-this includes time the device is in Sleep mode. When it has downloaded, select Start, search for Surface, then select the app from the list of results. Note: If you don't have the Surface app installed, you can download the Surface app from the Microsoft Store. If needed, select the option to update the devices. In the Surface app, expand Help & support to check if the update status is "You're up to date" or something else. You can quickly check the health of your Surface drivers and firmware using the Surface app. See Force a shut down and restart your Surface for more info. If you see the logo screen appear after a few seconds, continue to hold for the full 20 seconds until you see the logo screen again. Press and hold the power button for 20 seconds. ![]() If you have any apps open, you may be prompted to close them prior to shut down. Select Start > Power > Shut down, and wait a moment for your Surface to shut down. You can try to force a shutdown and then restart. Connect your Surface to a keyboard, then press the Windows logo key + Ctrl + Shift + B. If the device has power, try refreshing the screen with keyboard shortcuts. ![]() Refresh the screen with keyboard shortcuts Make sure the device is plugged into an appropriate power supply or Surface Dock to reduce issues that can occur when you're on battery power. ![]() If the screen brightness is changing unexpectedly, see Adaptive brightness and contrast on Surface devices. Reinstall the display adapter and OEM panel driver Refresh the screen with keyboard shortcutsįully turn off your device for an extended time ![]()
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